Junior. The Label offer refunds on all full priced items/orders within 30 days of delivery for a full refund or a store credit.

If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit.

The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order).Junior. The Label has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.

Important note: Junior. can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place. If you send back an item and it is not in it's original condition ie it has makeup stains, we will not be able to process your return and you will be responsible for paying the shipping cost to have the item sent back to you. Please ensure you aren't sending back dirty items to avoid dealing with the above. We want to process your returns for you :)

Permanent sale items, and accessories are not eligible for returns, so please choose carefully.

Return shipping for change of mind or incorrect fit is customer borne and non refundable. We recommend keeping your tracking details as Junior. The Label are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost. We hope to be able to offer free return shipping in the future.

Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.

Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry.

Junior. will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.

To avoid any items being damaged, Junior. advises to follow the washing instructions carefully.

If you have damaged your item in the wash or when wearing it and would like advice on how to repair it, please get in touch with us at junior.store@outlook.com.au and we will do our best to assist you and make helpful suggestions.

For full transparency, processing returns is an expensive process for a business and the cost of processing returns is not implemented into the price of our items. Costs included with processing a return are:

• Staff wages spent going through and manually checking/processing all returns/re bagging returns and restocking them
• Cost of new packaging for return items including barcodes

Processing a refund costs us more than just the refund amount going to the customer.

We hope this provides some more clarity on our refunds process and we hope that our customers can make an informed decision at checkout, prioritising whether they'd like to use a discount code, or shop at full price knowing a refund will be available.

If you have any other questions about our returns policy, please get in touch with us, we'd love to hear from you!

Firstly we are so sorry about this!

We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at junior.store@outlook.com.au within 7 days of delivery. Please note, refunds will only be given if an item is faulty within 7 days of receiving.

We will investigate this and assist you further.

Should your items be worn, or damaged from washing machine, stains or kids, you will not be entitled to a refund. Please ensure you check your items prior to wearing them, and reach out to us if you notice any faults, as we pride ourselves on quality garments.